Q and A

Q and A

Q I have bought a Hyper Aqualand in USA but I cannot get Feet indication.
How to convert it to Metric system?
A The watch cannot be converted from Metric to Feet.
Q I do free diving, how can I turn off ascend warning alarm?
A From legal stand point, we are not allowed to deactivate this warning system.
Q 'CHEK' is on display and does not go away, what shall I do?
A If the watch is kept in the ready state for the diving mode for 1 hour
after the water sensor is turned on, the dot indicator indicates
'CHEK'. In this case, wipe water off the water sensor and confirm that
'CHEK' goes off.
Q My Hyper Aqualand shows 'BAT' flashing, what shall I do?
A 'BAT' flashing indicates the battery comes near the end of its life. Bring or send 
the watch to an authorized service center for battery replacement and
water test.
Q My Hyper Aqualand shows 'BAT' flashing, what shall I do?
A 'BAT' flashing indicates the battery comes near the end of its life. Bring or send 
the watch to an authorized service center for battery replacement and
water test.
Q My Hyper Aqualand does not last two years that the instruction manual indicates.
A Battery life averages 2 years under the following conditions.
* Length of each diving time : 35 minutes
* Number of dives : 100 times/year
* Data transfer : Once/week
The battery life greatly depends on the frequency of the use of various
functions.
If the watch is becomes wet while the user is not diving, the lifetime of the
battery is shortened (Since the various functions of the watch for diving start working).
The battery life roughly changes as follows, depending on the number
of dives (on the assumption that the other conditions are unchanged)
35 min, 200 times/year : 2.2 years
35 min, 300 times/year : 1.8 years
Q Unable to transfer dives to my computer via USB
A Refer the following trouble shooting
Do the dives on your watch indicate PLOG at the lower right side of the
digital display?
    No: You can only transfer the dives indicating PLOG which is the
           Profile Data Log. The PLOG records up to six hours of data that can be
           transferred to the computer.
    Yes: Go to next question.
Do you have the watch in (TR) data transfer mode?
    No: Press and hold the bottom left button for 2 to 3 seconds until you
           see TR in the bottom right display.
    Yes: Go to next question
Do you have the watch laying flat and making good contact inside the
Communication Unit?
    No: Make sure the watch is laying flat and making good contact.
    Yes: Go to next question.
Do you have the watch laying flat and making good contact inside the
Communication Unit?
    No: Go to next question.
    Yes: You would need to send watch in for battery replacement. Find
            out how to send it in on our website under Technical Support / Service.
Are you using our USB cable?
    No: We recommend using our USB cable, as we can't support and
    Yes: You would need to send watch in for battery replacement. Find
            out how to send it in on our website under Technical Support / Service.
Are you using our USB cable?
    No: We recommend using our USB cable, as we can't support and
           troubleshoot third-party product. You may order the USB cable through
           our Parts department. The part number is CDS0927-04
    Yes: Then we recommend that you send us the watch,
            communication unit, cable and a brief note explaining you tried all of the
            above. We'll try to transfer the dives using your communication unit,
            cable and watch. If we're successful, we know there is a sharing conflict
            with other drivers on your computer. We will make a print out indicating
            we were able to transfer and return your watch, communication unit and
            cable to you explaining there is no problem with the watch,
            communication unit or cable, but the problem lies with your computer.
Q Unable to transfer dives to my computer via serial cable
A Refer the following trouble shooting
Do the dives on your watch indicate PLOG at the lower right side of the digital
display?
    No: You can only transfer the dives indicating PLOG which is the Profile Data
           Log. The PLOG records up to six hours of data that can be transferred to the
           computer.
    Yes: Go to next question.
Do you have the watch in (TR) data transfer mode?
    No: Press and hold the bottom left button for 2 to 3 seconds until you see TR
           in the bottom right display.
    Yes: Go to next question.
Do you have the transfer terminal of the watch making contact with the 3
connection pins inside the communication unit?
    No: Then you need to make sure the watch transfer terminal is making contact
           with the center contact pin on the communication unit and the other two pins are
           making contact with the side of the watch case.
    Yes: Go to next question.
Does the watch indicate low battery by flashing BAT or BT on the bottom right
display?
    No: Go to next question.
    Yes: Then you would need to send watch into our facility for battery
            replacement. Find out how to send it in on our website under Technical
            Support / Service.
Do you have the serial cable plugged into the correct com port on the computer
that you have selected in the Hyper Aqualand program?
    No: Verify that you have the serial cable plugged into the correct com port on
           the back of your computer and you have the correct com port selected in the Hyper
           Aqualand program.
    Yes: Go to the next question.
Do you have the serial cable plugged into the printer port, which is a 25 pin
that you have selected in the Hyper Aqualand program?
    No: Verify that you have the serial cable plugged into the correct com port on
           the back of your computer and you have the correct com port selected in the Hyper
           Aqualand program.
    Yes: Go to the next question.
Do you have the serial cable plugged into the printer port, which is a 25 pin
female parallel port?
    No: Go to the next question.
    Yes: Then you need to plug the serial cable into the correct com port on your
            computer that you have selected in the Hyper Aqualand program.
Does the serial port on which you're trying to transfer only have the Hyper
Aqualand software driver assigned to it?
    No: Then you need to make sure the Hyper Aqualand is not sharing the com
           port with any other peripheral (accessories) software drivers. If it is then you would
           need to try another com port or you may need to remove all other peripheral drivers
           attached to that com port. We recommend you contact your computer technical
           support desk for assistance on determining what other peripheral drivers occupy that
           com port and how to remove them.
    Yes: Go to the next question.
Have you tried transferring on a different computer?
    No: Then try transferring on a different computer to see if you're able to transfer.
           If you're able to transfer using another computer, go back to the top of the
           troubleshooting and start over.
    Yes: The problem lies with your computer.
Q I have gotten an error message like as below:
16 bit Windows Subsystem
C:/WINNT/SYSTEM32/AutoExec.NT/The system file is not suitable for running MS-DOS
and Microsoft applications
A AUTOEXEC.NT Error after Installation of Windows XP SP2 Problem
After installation of Service Pack 2, Windows XP may display an error message relating to
AUTOEXEC.NT when trying to run certain 16-bit applications.
Discussion
The InstallShield software used for the installation of JInitiator makes use of 16-bit Windows
technology which requires a valid AUTOEXEC.NT file to be present in the system. This file,
which is part of the Windows 16-bit subsystem as it ships with Windows 2000, Windows XP,
and Windows Server 2003, normally resides in the 'System32' subdirectory of theWindows
installation directory.
Installation of Windows XP Service Pack 2 on an otherwise 'healthy' Windows XP system
may delete the AUTOEXEC.NT file. As a result, when trying to run certain applications
which make use of 16-bit technology an error message like the following may be displayed:
16 bit Windows Subsystem - C:/WINDOWS/SYSTEM32/AUTOEXEC.NT. The system
file is not suitable for running MS-DOS and Microsoft Windows applications. 
Choose 'Close' to terminate the application.
The error message can be misleading, because it is displayed even if the AUTOEXEC.NT file
is actually missing.
To verify whether you have the file, type '%windir%/system32/' in the address bar of an
Explorer window. If there is no AUTOEXEC.NT file proceed as follows:
        1. Browse to '%windir%/repair/' (usually 'C:/WINDOWS/repair')
        2. Right-Click and Copy the AUTOEXEC.NT file
        3. Browse to '%windir%/system32/' (usually 'C:/WINDOWS/System32')
        4. Right-Click inside the window and Paste the file
The error condition described here may also be the result of corruption of the
AUTOEXEC.NT file, in which case the above procedure may be helpful to restore a valid
file.
Corruption of the AUTOEXEC.NT file has also been related to virus programs. You may
want to virus-check your system with one of the following free tools:
        http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
        http://www.pandasoftware.com/activescan/com/activescan_principal.htm