Cal. No. W410
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Connection
Connection breaks unintentionally.
There are some possible causes of disconnection.
- The distance between the watch and the smartphone becomes too far to keep Bluetooth connection.
- There is some obstacle between the watch and the smartphone.
- Power reserve of the watch and/or the smartphone is low.
- A certain time passed.
(Connection is kept up to 4 hours and breaks automatically in the initial setting.
You can set connection time up to 12 hours.) - The dedicated app is closed on the smartphone.
- The dedicated app cannot run in the background due to settings of the smartphone.
(The dedicated app may not run in the background due to security and/or power saving settings of your smartphone.
In that case, you need to change settings of your smartphone to make the app run in the background.)
Setting example of the background process
- Choosing "Not optimized" in "Battery optimization"
- Turning off the "Battery saver"
- Allowing "Running in background"
!
Ask their manufacturers or developers for further information for setting of smartphones or apps other than the dedicated app.
Connection time is too short.
The connection time of the watch with smartphone is set 4 hours at maximum when purchased.
You can set connection time up to 12 hours in 2-hour increments.
Related articles
Extending the connection time