ⓘ Notice

November 26, 2024

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

November 19, 2024

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

November 25, 2024, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

March 19, 2024

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully.

You should now be able to use the service as usual.

In addition, the problem we announced on March 14 has now been resolved.

We apologize for any inconvenience caused. The service is now available as usual.

Thank you for your continued support of Riiiver.

March 15, 2024

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

March 18, 2024, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

March 14, 2024

Thank you for using the CITIZEN CONNECTED W510 watch.

It was found that the log data of activity monitor and others stored on the dedicated app had not been saved on our cloud server since March 29, 2023.

Because of the problem, for the moment the data will be lost and will not be transferred to a new environment if you replace your smartphone with a new one or remove the dedicated app and install it again.

This problem will be fixed at server maintenance on March 18, 2024. However, log data which had already been lost will not be recovered.

We are very sorry for inconvenience.

Thank you in advance for your patience.

January 23, 2024

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

January 18, 2024

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

January 22, 2024, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

December 12, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

December 5, 2023

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

December 11, 2023, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

November 21, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

November 17, 2023

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

November 20, 2023, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

October 3, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

September 29, 2023

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

October 2, 2023, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

September 26, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

September 21, 2023

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

September 25, 2023, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

September 5, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

September 1, 2023

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

September 4, 2023, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

August 29, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

August 23, 2023

Thank you for using Riiiver.

We will conduct maintenance of the Riiiver server on the schedule below.

Riiiver service may temporarily become unavailable during the maintenance.

Server maintenance period:

August 28, 2023, 10:00 a.m. - 8:00 p.m. (Japan time)

We are very sorry for inconvenience and thank you in advance for your patience.

July 11, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

July 4, 2023

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period

July 10, 2023 10:00 a.m. - 10:00 p.m. (Japan Time)

(Depending on conditions, the period may become longer.)

We apologize in advance for any inconvenience this may cause.

July 4, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

June 29, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

June 23, 2023

For server maintenance, Riiiver service will temporarily become unavailable in the days shown below.

Dates and time of the server maintenance:

June 28, 2023 10:00 a.m. - 8:00 p.m. (Japan Time)

July 3, 2023 10:00 a.m. - 8:00 p.m. (Japan Time)

(Depending on conditions, the time may become longer.)

We apologize in advance for any inconvenience this may cause.

June 6, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

May 26, 2023

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period

June 5, 2023 10:00 a.m. - 11:59 p.m. (Japan Time)

(Depending on conditions, the period may become longer.)

We apologize in advance for any inconvenience this may cause.

March 30, 2023

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

March 17, 2023

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period

March 29, 2023 10:00 a.m. - 11:59 p.m. (Japan Time)

(Depending on conditions, the period may become longer.)

We apologize in advance for any inconvenience this may cause.

January 19, 2023

Thank you for using W510.

The recent version (version a1.2.011, released on January 16, 2023) of the dedicated app “CITIZEN Eco-Drive W510” for Android has a problem and the app does not start up normally after updating to the version.

The problem has already been fixed on the latest version (version a1.2.012). Please update to the latest one.

We are very sorry for causing inconvenience on customers using “CITIZEN Eco-Drive W510” app for Android.

We hope you continue to enjoy using W510.

December 14, 2022

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully.

You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

December 1, 2022

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period

December 12, 2022 10:00 a.m. - December 13, 2022 11:59 p.m. (Japan Time)

(Depending on conditions, the period may become longer.)

We apologize in advance for any inconvenience this may cause.

September 29, 2022

Modified "iOS 12.0 - 15.4" to "iOS 12.0 - 15.7" in "Requirements for connection" of "Compatible smartphones".

• Requirements for connection

August 16, 2022

Thank you for using Riiiver.

From May 30 to August 9 in 2022, the Riiiver “Contact Us” page had a trouble and we did not receive inquiries through the page in the above period.

The trouble is now fixed.
Contact us through the page (https://riiiver.com/en/contact/) again if you gave us any question in that period and still have any trouble.

We are very sorry for inconvenience.

May 24, 2022

Thank you for your patience during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

May 13, 2022

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period

May 23, 2022 (Japan Time / whole day)

(Depending on conditions, the period may become longer.)

Unavailable service during the maintenance

· Riiiver service login
· Personalization function (using iiideas)
· iiidea store

We apologize in advance for any inconvenience this may cause.

April 6, 2022

Modified "iOS 12.0 - 15.3" to "iOS 12.0 - 15.4" in "Requirements for connection" of "Compatible smartphones".

• Requirements for connection

March 3, 2022

Modified "iOS 12.0 - 15.1" to "iOS 12.0 - 15.3" in "Requirements for connection" of "Compatible smartphones".

• Requirements for connection

February 22, 2022

Modified "Android OS 8.0 - 11.0" to "Android OS 8.0 - 12.0" and "iOS 12.0 - 14.8" to "iOS 12.0 - 15.1" in "Requirements for connection" of "Compatible smartphones".

• Requirements for connection

January 11, 2022

Thank you for your patience today during our scheduled Riiiver maintenance, which has completed successfully. You should now be able to use the service as usual.

Thank you for your continued support of Riiiver.

December 28, 2021

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period

January 11, 2022 10:00 a.m. – 3:00 p.m. (Japan Time / 5 hours)

(Depending on conditions, the period may become longer.)

Unavailable service during the maintenance

· Riiiver service login
· Personalization function (using iiideas)
· iiidea store

We apologize in advance for any inconvenience this may cause.

November 1, 2021

Riiiver server maintenance finished.

Thank you for using Riiiver.

October 27, 2021

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period

November 1, 2021 AM 10:00 – 12:00 (Japan Time / 2 hours)

(Depending on conditions, the period may become longer.)

Unavailable service during the maintenance

· Riiiver service login
· Personalization function (using iiideas)
· iiidea store

We apologize in advance for any inconvenience this may cause.

October 18, 2021 (Updated on October 29, 2021)

Thank you for using Riiiver.

The following problem has currently occurred: The dedicated app crashes when you try to use iiideas which utilize location information.
Very sorry for causing trouble and inconvenience to their users.

We are now fixing the problem. Wait a little while.
We will notice on this page as soon as it is fixed.

Combination of app and iiidea which causes this problem

Using iiideas below on the “CITIZEN Eco-Drive W510” app for Android:
· Chance of Rain
· Notify the Weather
· Thermometer
· Phone Speak

Very sorry again for inconvenience.

---

We released the update for fixing the problem (October 28, 2021). Apply it to update the app to Ver.1.2.005 or later and fix the problem.

Thank you for your continued support of Riiiver.

October 5, 2021

Modified "iOS 12.0 - 14.7.1" to "iOS 12.0 - 14.8" in "Requirements for connection" of "Compatible smartphones".

• Requirements for connection

September 17, 2021

Modified "iOS 12.0 - 14.6" to "iOS 12.0 - 14.7.1" in "Requirements for connection" of "Compatible smartphones".

September 17, 2021

Thank you for using Riiiver.
We will terminate providing Pieces below and services through them on October 1. 2021.

Pieces to be terminated

· CPBL Score
· CPBL Score +/-
· KBO Score
· KBO Score +/-

Very sorry for inconvenience of current users of the Pieces and those who are to use them.
We appreciate your understanding and cooperation.

September 13, 2021

Thank you for using Riiiver.
The iiidea Store has been renewed. See below for details.

• News & Events on Riiiver site

September 6, 2021

Announcement: Riiiver server maintenance finished.

Thank you for using Riiiver.

As we noticed on August 31, for iiideas using one or more of the Pieces below, you must execute their setting again for their cooperation with services outside before using them.
We are very sorry for inconvenience and taking your time for the resetting.

Pieces which need setting again for cooperation with services outside
· Hue Light Control
· Hue: Control
· Control the Hue lights
· Hue: Off
· Nature: Lighting
· Nature: TV
· Nature: Appliances
· Nature Control: Appliance
· Nature Control: AC
· Nature: AC
· Nature: Conditional A/C
· Honeywell Thermostat
· SmartThings Plug
· SmartThings: Scenes
· BOCCO Talk
· Google Calendar 123
· Send Gmail
· Send Email to ???

August 31, 2021

Announcement of Riiiver server maintenance

Thank you for using Riiiver.

For server maintenance, Riiiver service will temporarily become unavailable in the period shown below.

Server maintenance period: September 6, 2021 10:00 AM - 11:00 AM

(Depending on conditions, the period may become longer.)

Unavailable service during the maintenance
· Riiiver service login
· Personalization function (using iiideas)
· iiidea Store

In addition, for iiideas using one or more of the Pieces below, you must execute their setting again for their cooperation with services outside.
We are very sorry for inconvenience and taking your time for the resetting.

Pieces which need setting again for cooperation with services outside
· Hue Light Control
· Hue: Control
· Control the Hue lights
· Hue: Off
· Nature: Lighting
· Nature: TV
· Nature: Appliances
· Nature Control: Appliance
· Nature Control: AC
· Nature: AC
· Nature: Conditional A/C
· Honeywell Thermostat
· SmartThings Plug
· SmartThings: Scenes
· BOCCO Talk
· Google Calendar 123
· Send Gmail
· Send Email to ???

August 26, 2021

Thank you for using Riiiver.
The iiidea Store will be renewed. See below for details.

• News & Events on Riiiver site

July 30, 2021

Modified "iOS 12.0 - 14.5" to "iOS 12.0 - 14.6" in "Requirements for connection" of "Compatible smartphones".

July 28, 2021

The dedicated app was updated. (Android OS: Ver.1.2.000)

On this update, it was added the function to give you notices of release of new iiideas and future update of the dedicated app.

In addition, the features below were added:

July 28, 2021

The firmware of the watch was updated. (Ver.W510,H529,B155)

This update will improve operation speed of iiideas.

To execute firmware update, tap the menu icon on the upper right of the screen on the dedicated app and access [My watch] - [Firmware update].

• [My watch] screen

July 28, 2021

It was fixed that the problems of the screen used for logging in the Riiiver service announced on June 30, 2021.

• Access here

June 30, 2021

We placed an important notice about the screen of the dedicated app used for logging in the Riiiver service.

June 28, 2021

Modified "Android OS 8.0 -" to "Android OS 8.0 - 11.0" and "iOS 12.0 - 14.3" to "iOS 12.0 - 14.5" in "Requirements for connection" of "Compatible smartphones".

June 21, 2021

Thank you for using Riiiver.
Settings on some iiideas will be cleared once on June 24, 2021 (Japan time) or after.
This is accompanied with change of specifications of "Pieces", components of the iiideas.
The purpose of the change is to treat personal information such as location information more strictly.
If you are using following types of iiideas or similar ones, execute their settings again on June 24, 2021 (Japan time) or after to keep using them.

Examples of iiideas requiring setting again

• iiideas handling weather information such as "Chance-of-rain"

• iiideas using external service such as Gmail

• iiideas cooperating with IoT devices such as SESAME

Very sorry for inconvenience.

March 1, 2021

Modified "iOS 12.0 - 14.2" to "iOS 12.0 - 14.3" in "Requirements for connection" of "Compatible smartphones".

December 25, 2020

Modified "iOS 12.0 - 14.1" to "iOS 12.0 - 14.2" in "Requirements for connection" of "Compatible smartphones".

November 13, 2020

Modified "iOS 12.0 - 13.7" to "iOS 12.0 - 14.1" in "Requirements for connection" of "Compatible smartphones".

September 28, 2020

Modified "iOS 12.0 - 13.4" to "iOS 12.0 - 13.7" in "Requirements for connection" of "Compatible smartphones".

June 9, 2020

Modified "iOS 12.0 - " to "iOS 12.0 - 13.4" in "Requirements for connection" of "Compatible smartphones".

April 8, 2020

The problems below were fixed/improved on the dedicated app for Android (Ver. 1.0.034):

January 30, 2020

The problems below were fixed/improved on the dedicated app for Android (Ver. 1.0.030) and iOS (Ver. 1.1.039):

When the notice of this update is shown on the app screen, you can not use the app from then.
In this case, update the dedicated app promptly.

This update does not change the data stored in the dedicated app or on the server.

December 2, 2019

The problems below were fixed/improved on the dedicated app for Android (Ver. 1.0.020):